Customer Success Representatives (CSRs) enter and edit orders into the Company ERP system. They represent Mid South Extrusion to the Company’s customers and serve as their customers’ advocate in the MSE production scheduling meetings to communicate product and delivery needs. CSRs work with the Customer Success Manager, the Production Coordinator, Shipping Department employees, and JB Hunt Transportation to expedite or delay orders according to the customer requests or product availability. CSRs regularly contact customers to provide information related to the production and delivery status of current and future orders. When customers report problems or complaints, CSRs receive the complaint, document it, and work with the Technical Director and others in the Mid South Extrusion (MSE) organization to resolve the identified issues. CSRs assist with sales forecasting and marketing related activities such as preparation for trade shows.